Resumo

BRUNHAUSER, Aline Lütkemeyer; MAGRO, Miriam Lago  e  NEVES, Matheus. Evaluation of oral health services: a comparative study. RFO UPF [online]. 2013, vol.18, n.1, pp. 24-31. ISSN 1413-4012.

Introduction: health evaluation is not regarded as routine in Brazil, however it is what provides grants and supports planning and decision-making of the National Health System. Objectives: to evaluate the access and satisfaction of users of the NHS oral health services in the city of Não-Me-Toque/RS, Brazil, comparing users of the Family Health Strategy (FHS) with the ones of the Basic Healthcare Centre (BHC). Methods: it was a crosssectional population based study with a sample of 280 individuals, identified in their homes through cluster sampling and users of dental public services. The Questionnaire for Quality Evaluation of Oral Health (QASSaB) - Questionário de Avaliação da Qualidade dos Serviços de Saúde Bucal, validated to Brazilian services was used. Results: chi-square tests showed that 93% of users of the FHS were very/completely satisfied and only 7% were satisfied. In the group of users of the BHC, 86% were very/completely satisfied and the remaining 14% were satisfied. Conclusion: in Não-Me-Toque/RS, users with FHS coverage are more satisfied with oral health services than users covered by the BHC.

Palavras-chave : Patient satisfaction; Primary health care; Health evaluation; Health services.