Resumo

MOIMAZ, Suzely Adas Saliba et al. Satisfaction and profile of dental care users in the Unified Health System. RFO UPF [online]. 2015, vol.20, n.3, pp. 334-339. ISSN 1413-4012.

Introduction: One way of promoting the quality and resolubility of the health system is performing an assessment of health services provided, however, because of the complexity involved, this attitude is still a challenge for most services. Objective: To assess user satisfaction regarding public dental care, according to their socioeconomic and demographic characteristics, and resolubility of the service provided. Methods: It is a cross-sectional inquiry-type research, which study population were dental care users of the Unified Health System. Sample calculation was performed considering the estimated adult population, with 5% accuracy, 95% confidence interval, and design effect 1, for a prevalence of 50% of adults satisfied, totaling 461 users. The technique used for data collection was standardized interpersonal interview, conducted in Health Units with a structured questionnaire. Results: The sample consisted mostly of women (70.8%), young adults (71.0%), unmarried (57.9%), low income (49.4%), and low level of education (50.3%). Most users were satisfied with the service provided (76.2%) and satisfaction was not statistically associated with gender, age, marital status, level of education, and occupation (p>0.05), however, regarding user income and resolubility of the service, the association was significant (p<0.05). Conclusion: It is concluded that the interviewed users showed high satisfaction with dental care, and income and resolubility were the only factors established as incisive for user satisfaction.

Palavras-chave : Health Assessment; Primary Health Care; Oral Health.