PEREIRA, Alyne Silveira et al. Satisfaction of dental plan users: a case study in a self-management health insurance company. RFO UPF []. 2016, 21, 1, pp. 49-54. ISSN 1413-4012.

Objective: The Supplementary Health sector was formed in the late 80s and its users currently account for 51 million in the medical segment and over 21 million in the dental field. Due to the growth of dentistry in Supplementary Health, it is necessary to know the factors that affect the quality of services offered in order to implement practices that further improve them. Thus, this quantitative approach of the case study aimed to identify the level of satisfaction of users linked to a self-management health insurance company regarding the dental care received. Subjects and method: The research participants were users older than 18 years who attended the company's headquarters during the data collection period and agreed to participate in the study (n=175) by answering a questionnaire. Results: Users consider their health plan good or excellent (80.6%). The majority claimed to be satisfied with the dental care received regarding cost-effectiveness (64.5%), infrastructure (86.8%), quality of care (84.5%), and fulfillment of deadlines (78.8%), and 82.9% of them would recommend the provider. Conclusion: There is a high degree of satisfaction of plan users linked to a self-management health insurance provider, even though, according to the literature, professionals have not shown the same satisfaction about their activities in the Supplementary Health sector.

: Dental Insurance.; Healthcare Assessment.; Supplementary Health..