Resumo

BARBOSA, Nayara Roberta de Andrade; CRUZ, Aline Fernanda; LACERDA, Júlio César Tanos de  e  RESENDE, Renata Gonçalves. Profile analysis of referrals made by primary care/ family health program to the stomatology service of the Odilon Behrens Municipal Hospital. Arq. Odontol. [online]. 2015, vol.51, n.2, pp. 67-75. ISSN 1516-0939.

Aim: This study aimed to evaluate the type and relevance of referrals by Primary Care / Family Health Program to the Stomatology Department of Odilon Behrens Municipal Hospital (HOB) and analyzed the criteria of the Belo Horizonte Oral Health Regulation Protocol. Methods: The authors conducted a cross-sectional epidemiological study, based on retrospective and descriptive analysis of the HOB’s logs and specialized consultation appointment listings of all patients referred to the HOB’s Stomatology Department from January 2013 to June 2014. Results: This study evaluated 1,992 patient referrals, of which 71% (1414) attended the scheduled visits. There was a predominance of female participants and the average age was 54 years. Regarding the prioritization of referrals, the following data were found: 513 (37%) high priorities, 422 (30%) average priorities, and 231 (16%) low priorities; 75 (5 %) of the received referrals presented changes, whose characteristics are not described in the protocol criteria; 62 (4%) were wrongly referred to the stomatology department, and 105 (8%) presented no change at the time of the doctor’s appointment. Thus, the referrals made by primary care are in accordance with the criteria established by the oral health regulation protocol. However, upon comparing the changes found through the protocol, what could be observed was that the criteria presented little objectivity, resulting in adiscrepancy between the advice provided by the Ministério da Saúde and the services performed by the stomatology services in Belo Horizonte. Conclusion: Therefore, the results indicate the need to revise the current protocol and reveal the need to establish a permanent education policy in primary care.

Palavras-chave : Health services; Primary healthcare; Secondary healthcare; Oral diagnosis..