Resumo

POMPEU, José Guilherme Férrer et al. Assessing the level of satisfaction of users served in integrated clinical course of dentistry college Novafapi Teresina (PI). Odontol. Clín.-Cient. (Online) [online]. 2012, vol.11, n.1, pp. 31-36. ISSN 1677-3888.

User satisfaction should be the primary goal of any health service. By evaluating this, data is obtained about user expectations, possible faults can be detected and solutions can be sought to improve the service. Objective: To assess the profile and degree of satisfaction of 164 adult users of dental care provided by integrated dental clinics at NOVAFAPI College. Methodology: This is a descriptive and transversal study. Data was collected using a questionnaire focusing on aspects of organizational and clinical care, which was applied by direct interview in the waiting room of clinics. Results: the profile of users was predominately female (76.22%), in employment (81.71%), with an income of 1 to 2 minimum wages (62.80%). As for technical satisfaction, 89.02% of users received instructions on preventive procedures, 68.29% felt no pain and 60.37% had no fear. The evaluation of receptivity by the student and teacher received a rating of 62.80% and 48.17% respectively. Suggestions on improvements were for more consultations during the same week (6.10%), and a shorter waiting time (14.63%). Conclusion: The majority of users interviewed were very satisfied with the quality of dental services provided by the integrated clinic of the aforementioned institution.

Palavras-chave : Consumer Satisfaction; Triage; Patiants; Dentist-Patient Relation.