Resumo

MATOS, Patrícia Elizabeth Souza; MENDES, Haroldo José  e  SANTANA, Mateus Lessa. Welcoming reception of users this dentistry service of a public university. Rev. ABENO [online]. 2016, vol.16, n.4, pp. 85-94. ISSN 1679-5954.

The Southwest Bahia State University course of Dentistry develop clinical activities at the Dentistry Building, a teaching and learning place that offer dental care to the Jequié/BA population. This study aimed to analyze the host users of this service process in order to identify the user's gateway and perception on the service provided. It is essentially a qualitative study in which was used a semi-structured interview to 45 users. The results of the empirical material were divided into three focus area: Access to dental care, relationship with teachers and students during dental care, and review of dental services provided. Users considered have been welcomed, but pointed out difficulties at the beginning of the treatment. Regarding the relationship between the parties during service, users highlighted points that indicate the existence of a humanized practice of oral health care. The statements identified failures in the reception of users, which leads to reflections on the organization of the "gateway" and continued treatment until its resolution. These findings constitute valuable information to support discussions on the sector's operating dynamics and the training of dentistry undergraduate students in taking into account the importance of the process of reception.

Palavras-chave : Humanization of assistance; user; dental care..