Abstract

MARTINS, Cristiane dos Santos  and  QUELUZ, Dagmar de Paula. Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan. Braz. J. Oral Sci. [online]. 2015, vol.14, n.4, pp. 311-317. ISSN 1677-3225.

Aim: To evaluate the oral health quality of the workers of a telemarketing company and their satisfaction with the dental treatments provided by the corporative dental insurance plan. Methods: Data collection was by an online intranet questionnaire on dental service providers from Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and subjective questions, comprising the level of the telemarketing operators' oral health, dental needs, satisfaction with dental care providers and the importance of having the laboral dental services provided by the company. Results: After analysis of the results, we observed that: 57.52% of the workers required improvement in their oral health and 56.03% mentioned prevention as the largest need, 66.70% use the dental providers' services, but only 31.34% were satisfied with them. Conclusions: The results underscore that the workers have an intermediate level of dental needs, with prevention as top importance. Additionally, establishment of a basic attention program inside the company would increase the satisfaction and adhesion indexes of providers and the workers' oral health.

Keywords : oral health; telemarketing; operators; occupational health..